Privacy Policy

Your privacy is important to us. Here's how we collect, use, and protect your data.

Last Updated: April 30, 2025

1. Introduction

At VCan Manage ("we," "our," or "us"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vcanmanage.ca and use our construction management services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Important: This Privacy Policy applies specifically to information collected through our website and construction management platform. If you provide information through other means (such as in-person consultations or through third-party services), additional or different privacy practices may apply.

2. Information We Collect

We collect several types of information from and about users of our website and services:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

  • Contact information (name, email address, phone number, mailing address)
  • Account credentials (username, password)
  • Professional information (job title, company, professional certifications)
  • Payment information (credit card details, billing address)
  • Profile information you provide in your user account

2.2 Project Data

In the course of using our construction management services, you may provide us with data related to your construction projects, including:

  • Project plans and specifications
  • Budget information and cost estimates
  • Schedule and timeline data
  • Resource allocation information
  • Construction documents and drawings
  • Communication records related to projects

2.3 Usage Data

We automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website or services, including:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and features used
  • Time spent on pages and interaction information
  • Referral source and exit pages
  • Click patterns and navigation paths

3. How We Use Information

We use the information we collect for various purposes, including:

Purpose Types of Data Used
Providing and maintaining our services Personal information, Project data
Processing transactions and payments Personal information, Payment information
Personalizing user experience Personal information, Usage data
Improving our website and services Usage data
Communicating with you Personal information
Marketing and promotional efforts Personal information, Usage data
Security and fraud prevention Personal information, Usage data
Legal compliance Personal information, Project data, Usage data

3.1 Communications

We may use your information to contact you about:

  • Updates to our services and features
  • Changes to our terms, conditions, and policies
  • Promotional offers and newsletters (with your consent)
  • Responses to your inquiries, requests, and support needs
  • Service-related announcements

3.2 Data Analysis & Service Improvement

We analyze usage patterns and aggregate data to improve our services, enhance user experience, and develop new features that better meet the needs of construction professionals.

4. Information Sharing

We may disclose your personal information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as:

  • Payment processors
  • Cloud storage providers
  • Analytics providers
  • Customer support services
  • Email and communication services

These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

4.2 Business Transactions

If we or our subsidiaries are involved in a merger, acquisition, asset sale, bankruptcy, reorganization, or similar corporate event, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information when we believe it is necessary to:

  • Comply with applicable laws, regulations, or legal processes
  • Enforce our Terms and Conditions
  • Protect the rights, property, or safety of VCan Manage, our users, or others
  • Prevent or investigate possible wrongdoing in connection with our services

4.4 With Your Consent

We may share your information with third parties when you have provided your consent to do so.

5. Data Storage & Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5.1 Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Project data may be retained according to industry standards and requirements.

5.2 Security Measures

We employ industry-standard security practices, including:

  • Encryption of sensitive information
  • Secure data storage systems
  • Access controls and authentication requirements
  • Regular security assessments
  • Employee training on data protection practices

5.3 Data Breach Procedures

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws and regulations.

Note: While we implement appropriate security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data.

6. Cookies & Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities on our website and to improve your experience.

6.1 Types of Cookies We Use

  • Essential cookies: Required for the operation of our website
  • Functional cookies: Remember your preferences and settings
  • Analytics cookies: Help us understand how visitors interact with our website
  • Advertising cookies: Used to deliver relevant advertisements

6.2 Cookie Controls

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

6.3 Third-Party Analytics

We may use third-party analytics services (such as Google Analytics) to help us understand how users interact with our website. These services may use cookies and similar technologies to collect information about your use of our website and other websites.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include:

7.1 Access and Data Portability

You may have the right to request access to the personal information we hold about you and to receive your data in a portable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information about you.

7.3 Deletion

You may have the right to request deletion of your personal information in certain circumstances.

7.4 Restriction and Objection

You may have the right to restrict or object to our processing of your personal information.

7.5 Withdrawing Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

7.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section. We may need to verify your identity before responding to your request.

8. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.

9. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website and services after we post changes to the Privacy Policy means that you accept and agree to the changes.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

VCan Manage
Email: privacy@vcanmanage.ca
Phone: +1 (604) 593-2293

Our Data Protection Officer can be reached at dpo@vcanmanage.ca.